FAQ

For any PERSONAL purchases (you are ordering something for yourself), simply select what you want and check out using the billing code “This is a Personal Purchase”

On the next screen, you will be prompted to enter your customer Information and select Pick-Up or Ship.

Please Note: Local pick up is ONLY available directly from 178 west 3rd Avenue at Fairware’s offices, from Monday to Thursday between 9:00 A.M. and 5:00 P.M. and Friday between 9:00 A.M. and 1:00 P.M.

Prospera Currently receives flat shipping rates from Fairware, which means we have costing listed at these rates depending on your location from the Fairware offices.

On the last check-out screen, you will be prompted to Pay. All personal orders (not invoiced to the branch / team), must be paid by credit card.

For any COMPANY purchases or billing on account, we have an approved list of purchasers. These users and their approvers have each received an invitation to set their their password prior to being able to place any orders. The log in / account name is the email this invitation was sent to.

Once those accounts are activated, the only differences from personal ordering are:

• You must log in using the specific Prospera email, and the password you set for your approved billing account.

All other processes are the same as a personal order – as a handy tip, you can see how many of any item are available when looking at products here:

Once you have selected all the items for your Invoice order – make sure to select the proper department / branch in the drop down.

And the last step, instead of paying by credit card, is to select “Bill to Account” on the payment screen.

All orders “Billed to account” have an approval process in place. Fairware will email your registered approver a copy of the item request, and only once they have okayed it, will the order be fulfilled and shipped.

In Stock Products are pre-printed with the Prospera logo and are on hand in our warehouse. All orders placed between Friday and Wednesday (cut-off 3PM) will be delivered to head office (13450 102 Ave #1900, Surrey, BC V3T 5Y1) on Thursday unless explicitly noted.

Made to Order products are a selection of pre-approved products with Prospera logo specifications. These products are printed when the order is placed. Please allow 7 to 21 business days for delivery from the time you place the order.

Special Order products are a collection of unique ideas custom created for specific Prospera events and promotions. These products are printed when the order is placed. Please allow 14 to 21 business days for delivery from the time you place the order. Please call us or fill out the form on the contact page to give us some details about your event our campaign.

Note: delivery times are Monday – Friday between the hours of 9am – 5pm, excluding statutory holidays. Please contact us if you have special delivery requirements / add a note when placing your order.

All orders placed between Friday and Wednesday (cut-off 3PM) will be delivered to head office (13450 102 Ave #1900, Surrey, BC V3T 5Y1) on Thursday unless explicitly noted. 

No password is required to view or purchase items from the store, however each branch/department has a designated login email and password for purchases through a GL. Connect with your manager for use of this login email. What if I need a promotional item right away?

Rush jobs are always possible. Contact us and let us know when you need your product by. We’ll work to ensure it’s delivered on time. You can also contact the Marketing Department at, marketing.requests@prospera.ca to confirm if they have in-house inventory for your request.

Shipping will vary by your location which is selected during the check out process. Please contact us if you have a specific deadline or large order and we'll advise if additional shipping charges will be incurred.

For Personal Orders:
During check-out you will be asked to enter a “Company Billing Code” from the drop down menu. You must select “This is a Personal Purchase” and pay with a personal credit card. After any special notes are added you will be directed to confirm the shipping location and then select the shipping range which applies to your location. On the final check out screen

you are prompted to select credit card or "Bill to account". Select “Credit Card”. An order confirmation will be sent to the email address you provided on completing your order.

Purchases from Branch/Department GL **Approval required
Login email and password for respective branch/department required, contact your manager to obtain this information. During check-out you will be asked to enter the proper “Company Billing Code”. From the drop down menu select your branch/department. After any special notes are added you will be directed to confirm the shipping location and then select the shipping range which applies to your location. On the final check out screen you are prompted to enter a credit card or select "Bill to account". Select “Bill to account” Note: This order will be forwarded to the corresponding approver. An order confirmation will be sent to the email address you provided on completing your order.

If you’ve forgotten how to log in, please email prospera@fairware.com

For personal orders, items will be charged to your credit card as supplied. For all corporate orders, billing will be done on a monthly basis to Prospera’s Accounting and reflect the Company Billing Code you entered in order to check out. If you have special billing requests please contact us or add notes as you are selecting the proper account during check out.

Yes, we can work with your team to create custom quotes and proposals for a particular campaign or event. Please contact us early in your planning cycle for unique product ideas and pricing. All product not currently on the site may need to be approved by marketing.